My medical info app9/10/2023 ![]() Withheld information in your health records If this is the case we will inform you in advance. We may charge a fee for a repeat request for copies or where it will take a lot of time to complete the request. Where this is the case we will notify you within one month to explain why it will take longer.Ī copy of records will normally be provided free of charge. We will normally respond within one month, however sometimes it may take longer than this to fulfil your request. How we respond to your health record request The Trust has a duty to protect the confidentiality of your information and we will only provide the information relating to you if we are satisfied regarding your identity or you have provided your written consent to a third party. Please also ensure that you include proof of identity when you send your request: we require either a copy of a driving licence or passport, or two utility bills. Please specify the information you wish to be made available to you including the hospital/s you have attended, dates of attendance. What to include in your health record request Solicitors and other third parties will, where possible, be provided with information electronically via password-protected files. Please note that any records which cannot be provided electronically will be sent to you in paper format. Requests for x-rays should be emailed to: you use the patient portal, your records will be uploaded directly to your CIE account. Should you require copies of your x-rays or other images, please make your request in writing by downloading and completing the application for x-rays/imaging form, by email or by post. Requests for health records should be emailed to: should be addressed to: Access to Health Records, Health Records Department, Charing Cross Hospital, Fulham Palace Rd, London W6 8RF. ![]() If you’d prefer not to use our secure patient portal, or if you’d like copies of past records, follow the procedures below to request your records.Īll applications to see your Imperial College Healthcare NHS Trust health records must be made in writing either by downloading and completing our application for health records form, by email, or by post. You can choose to share your care record with your family, carers, GP and other health professionals if you wish to. It will only be used by health and care professionals for your direct care. Your information on the CIE is held in the secure NHS network. The CIE uses a system provided by Patients Know Best, and it was funded by Imperial Health Charity for the benefit of patients in north west London. You can stop the invitations by contacting the CIE service desk. The invitation will contain a link to the registration website on Patients Know Best, which provides the CIE service for the Trust. have an outpatient appointment scheduled.You may receive an invitation by email or mobile phone text when you: If you are under 18, or would like to register your child for access to the Care Information Exchange, please register here. If you need help in completing your registration, contact the CIE service desk. You can also use the NHS app to access your Care Information Exchange record if your GP practice is in a North West London or North East London borough. To get an NHS login, you will need an email address, a mobile phone number and a way to prove your identity – such as a passport, a driving licence, or a European identity card. NHS Login is a national service for you to securely access digital health and care services with one username and password. You can create an NHS login and register for the Care Information Exchange now if you are a patient at our hospitals. Register for access to the Care Information Exchange (CIE) You will also see information from any recent treatment at these hospitals: Chelsea & Westminster, Hillingdon, Mount Vernon and West Middlesex. The CIE is powered by Patients Know Best. appointment dates and times, both past and future. ![]() Your record may include these details from your treatment at our hospitals: You can access information that we hold about your care on our secure personal health record system, the Care Information Exchange (CIE). We hold this information to ensure you receive the best possible care now and in the future. Health records (also known as patient or medical records) are a log of your health and the treatment you have received from the NHS.
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